Getting the best out of your employees
What's the best way to motivate employees? Verbal "pats on the back" have proven successful in helping workers feel appreciated, needed and in control of their work environments. Some of the most easiest and effective ways are given:

"Thanks. I really appreciate the effort you put into this."

"We're having trouble with this part of the operation. What do you think we should do about it?"

"We have to set goals for next month. What do you think we should do?"

"We're getting a high rate of customer complaints on your route. Do you think you can follow up on the problems and resolve them?"

"I'd like you to see our productivity figures for this quarter compared to last. What do you say?"

"Do you understand why we have to go through the purchasing department on this?"

"I know you don't like reconciling these checks. Would you rather learn to set them up on a PC?"

"Do you have any query as to how your raise was determined?"

"You sure are great with the customers. It's a pleasure to hear you on the phone with them."

"Are you having any trouble with those medical claims?"

"You seem to have this job under control. Would you like to rotate with someone else in the department to get more experience?"

"Why don't you tell me what parts of your old job you liked best? Maybe we can structure this new one more to your liking."

"I really think you have management potential. Have you considered going back to Management College?"

"You've got every detail nailed down. That's an important factor in this business."

"How do you think the chairman will react to this proposal?"

"We need a new perspective on our annual plan. Would you take a first crack at it?"

"If something doesn't make sense to you, please come in. We'll discuss it together."

"I'm not sure I understand, what's bothering you. Can you give me an example?"

"How can I help?"

"What would you like to see as the outcome here?"

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